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Terms & Conditions

General

These general terms of sale (‘Terms’) apply when you as a consumer or company place an order via www.gullers-trading.se and related pages.

A contract is entered into between you and Gullers Trading AB, organisation registration number 559007-8605 (‘Gullers’).

Full contact details and other information about Gullers are available at www.gullers-trading.se.

If you are under 18 years of age, you must have permission from your parent/guardian, such permission can be given by a parent sending his/her express permission to us by email.

All false orders will be traced and reported to the police, and if we should suffer any financial damage, we will claim damages.

Gullers makes reservations for selling out and any picture and/or written errors, for example in the product description or technical specifications, incorrect prices or price adjustments (such as price changes from suppliers or in exchange rates) or incorrect information on a product being in stock.

Gullers has the right to correct any such errors and change or update the information at any time.

If an incorrect price has been stated for a product you have ordered, Gullers will of course inform you of this and await your approval of the corrected price before Gullers continues with the order.

All picture information at www.gullers-trading.se, without exception, shall be seen as illustrations.

Such illustrations cannot guarantee the exact appearance of the product.

Gullers is not responsible for information at www.gullers-trading.se from a third party.

www.gullers-trading.se, and all content on this page, is owned by Gullers.

The information is protected through intellectual property law and market law.

This means that brands, company names, product names, pictures and graphics, design, layout and information about products, services and other content may not be copied or used without written approval from Gullers.

For you, as a private individual, the Swedish Distance Contracts Act (see below regarding right of withdrawal) and the Consumer Sales of Goods Act apply, which have strict regulations and mean that the law applies even if you have agreed something else.

For companies, including sole traders, the Swedish Sale of Goods Act, which is optional, applies, which means that contracts between companies apply in the first instance before the law.

We comply with the Personal Data Act (PUL).

Once you have registered and placed your order, you also approve that we store and use your personal data in our business to meet our undertakings to you in the best way.

We will protect your data according to PUL, and you have the right to look at the information and have it deleted if you so wish.

If any Terms are found to be legally invalid according to Swedish or EU law, this shall not mean that the Terms as a whole become invalid, but the invalid Term shall be replaced by equivalent legal text.

Payment and delivery

When you have placed products in the basket and go to the check-out, the applicable payment method will be shown, and if the prices are inclusive or exclusive of VAT and which VAT rate applies in the case in question.

When you place your order, you will be shown the delivery methods and any postage costs that apply.

It is your responsibility to ensure that the address given at the time of placing the order is correct.

All products that are in stock will be sent from us within 1-5 days.

We usually have all products in stock. If this is not the case, we will normally produce/order them within one week and there may be a small delay.

If the product should be backorder listed or delayed for a long time, we will contact you and ask if you would like to wait or cancel your order at no cost to you.

We reserve the right to always part-deliver if one or more products are backorder listed.

Gullers will always pay the postage and packing for part-deliveries.

For deliveries outside Sweden, the delivery terms CPT, Incoterms 2015, apply.

Custom made products, products with company print and other unique customer advertising and promotional merchandise

For companies, the general delivery terms for graphic presentations ALG 10 apply. In the case that ALG 10 is not applicable, the delivery terms SBPR 2011 : 1 apply.

For you, as a private individual, the Swedish Distance Contracts Act (see below regarding right of withdrawal) and the Consumer Sales of Goods Act apply, which have strict regulations and mean that the law applies even if you have agreed something else.

As a customer, you are responsible for having permission to use pictures and originals you upload in connection with your order.

All picture illustrations shall be seen as just illustrations and cannot be guaranteed to reproduce exact appearance and condition.
The delivery time is 2-4 weeks from approved proof.

The digital proof will always be sent to the email address stated at the time of the order.
For big productions physical proofs will be sent.

Productions will not start until you as the orderer have approved the proof.

Payment methods

Card payment via PayPal.

Invoice (only possible for orders over 1000 SEK).

Payment terms invoice: 30 days.

Gullers reserves the right to conduct a credit check in connection with a purchase against an invoice. In this case a copy will be sent to the accounting address (private individuals).

In the event of non-payment, a reminder fee of 60 SEK and interest on overdue payment at the legal rate are payable.

In the event of non-payment despite a reminder, the invoice will be forwarded to debt collection for recovery. This will incur further legal fees.

Changes to the order

You can make changes to your order of products in stock until the order has been fulfilled.

If the change is approved, any price differences will be adjusted according to the price that applies at the time of the change.

Private individuals have a right to withdraw, see under the heading ‘Right of withdrawal’.

Changes to bespoke (special) products, products with overprints and other unique customer advertising and profile products after the orderer has approved the proof cannot normally be changed.

Cancellation

You can cancel your order at no cost to you until the order has been fulfilled.

After this time you, who have ordered for your company, are bound to accept the delivery.

Private individuals have a right of withdrawal; see below under the heading ‘Right of withdrawal’.

Companies that cancel bespoke (special) products, products with overprints and other unique customer advertising and profile products must pay compensation for the costs incurred up until cancellation and loss of profit.

Right of withdrawal

As a private individual, according to the Swedish Distance Contracts Act, you have the right to withdraw from the purchase within 14 days.

You do not, however, have the right to withdraw if you have ordered a product that has been made according to your instructions or that otherwise has a clear personal character.

Please note that you are obliged by law to pay the return postage and you may have to pay for depreciation in the value of a product in as far as you have handled the product to a greater extent than was necessary to determine its properties or function.

The withdrawal period starts on the day you receive the product.

If you have ordered several products or the product you have ordered consists of several parts, the withdrawal period starts when you receive the last product or part of the product.

If you change your mind about the product, the product must be returned unused, in undamaged condition and unopened packaging/seal/seal of authentication.

If you wish to withdraw, you must inform us of this via letter or email.

You will receive confirmation, without delay, that we have received your message, whereby we will determine if you meet the conditions required to be able to apply the right of withdrawal.

You will then receive a response from us by email in the given case with information on how to return the product.

After receipt of the returned product, the purchase sum will be repaid to you within 14 days from the day we received your message about withdrawal.

Services: If you have ordered a service, the right of withdrawal starts from the date that we confirm your order

If you have consented to a service starting and it has been completed, you cannot withdraw if you have previously agreed to decline the right of withdrawal.

Nor do you have a right to withdraw if the service started during the period of withdrawal, with your agreement, and it is not possible due its nature to return the service, the seal has been broken or you have registered the licence.

The Swedish Consumer Agency’s form for exercising the right of withdrawal.

Complaints and buy-back

If you as a private individual have received a damaged product, or we have sent you the wrong product, you must lodge a complaint as soon as possible, and no later than 2 months after you have, or ought to have, discovered the fault.

The complaint period is at most 3 years depending on the nature of the product and any guarantee obligation.

If you as a company owner have received a damaged product or we have sent the wrong product, you must complain as soon as you receive the product.
Private individuals as well as companies must return the damaged or faulty product in the same or equivalent packaging and with the same transport company as the one from which it was received together with a detailed description of the fault.

In this case you must complain via letter or email.

If we are unable to send a new product to you within a reasonable time, we will refund the return postage and what you paid for the damaged or faulty product.

Uncollected consignment

You are responsible for collecting the consignment from the delivery point within the time stated on the dispatch note.

If you cannot accept the package on delivery or do not collect your package from the delivery point, it will be returned to us and we may then charge you a reasonable amount for postage and administrative costs.

If this cost is not paid after a reminder, the demand will be forwarded for debt collection.

Force Majeure

Both parties shall be exempt from fulfilling the contract if fulfilment is prevented or made significantly more difficult by circumstances that the party could not reasonably control or foresee.

The following and similar circumstances shall be considered to constitute grounds for exemption when they prevent or make it more difficult to fulfil the contract: fire, war, mobilisation, requisition, sequestration, currency restrictions, general product shortage, shortage of transport means, strike, lockout, power cut, restrictions in the form of motive power and faults or delays of deliveries from a subcontractor based on such circumstances as referred to in this point or other circumstances that the party cannot control that either prevent or make it more difficult for the party to fulfil it to such a degree that it cannot be done except at an abnormally high cost.

Dispute

Disputes shall primarily be solved through mutual agreement after discussion with Gullers’s customer service.

If a dispute cannot be solved in mutual agreement with Gullers’s customer service, the National Board for Consumer Disputes (ARN) provides a free procedure that private individuals can use in the event of a dispute.

We have a policy to always follow ARN’s recommendations.

Disputes between companies are settled in a general court.

Frågor?
Kontakta oss på 031-746 65 20 eller skicka ett mail till support@gullers-trading.se så hjälper vi gärna till!